FAQ

General

We’ve sourced the finest, clean ingredients and are committed to using as many natural ingredients as possible.

At MARA, we also believe in science and use the best possible ingredients to give you clean, non-toxic formulas that are safe, stable and deliver results.

We avoid all ingredients that cause eco-toxicity by bioaccumulating in our oceans, marine life and food chains, ultimately harming our waters and our wildlife. We are a pioneer in Blue Beauty – safe for you and safe for our planet.

You will not find these ingredients in our formulas: Aluminum Chlorohydrate, Animal Fats/Oils/Musks, Animal Testing, Benzalkonium, Chloride, Benzophenone, Bisphenol A (BPA), BHA, BHT, Butoxyethanol, Coal Tar Dyes, 1,4 Dioxane, Detergent, Drying Alcohols, EDTA, Ethanolamines (MEA/DEA/TEA), Formaldehyde, Hydroquinone, Lead, Liquid Paraffin, Liquid Petrolatum, Methyl Cellosolve, Methylisothiazolinone, Methylchloroisothiazolinone, Mercury, Mercury Compounds, Mineral Oil, Oxybenzone, Parabens, Paraffin Oil, Perfumes, Phthalates, Polyethylene Glycol (PEGs), Polysorbates, Propanol, Resorcinol, Silicones, Sensitizing colorants, Silicones, Siloxanes, Sodium Laurel Sulfate (SLS), Synthetic Fragrance, Sulfates, Thimerosal, Toluene, Triclosan, Triclocarban

We are Leaping Bunny Certified. All MARA products are cruelty-free.

All products are vegan except except Volcanic Sea Clay Detox Masque (honey) and Pearl Peptide Glaze (pearl powder.)

Due to the high concentrations of natural ingredients, color and scent can vary from batch to batch.

MARA is globally sourced and manufactured in Los Angeles, CA.

Unopened, our products have a two year shelf life from the date of manufacture. Once opened and if stored properly, our products period after opening is up to one year. Since our products are clean, they must be stored in a cool, dry place and kept out of direct sunlight. Caps must be tightly secured after every use to prevent oxidizing.

*The Holiday Sale 25% off + Free Gift valid 11/24/25 - 12/1/25 at 11:59 pm PST or while supplies last. No code needed. Excludes subscriptions, select sizes, and sets. Free gift will be automatically added to qualifying orders (after discounts but before taxes and shipping). Cannot be combined with other discounts or promotions unless otherwise specified. Not valid on previous purchases. All sales are final; no exceptions. MARA reserves the right to cancel or edit any orders due to unauthorized use.

Shipping / Orders

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, please reach out within 30 days of your purchase date and we'll do our best to make it right. Shipping costs incurred by customer are not eligible for returns.

orders@themarabeauty.com

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

International Orders: If Customs charges occur please note that the buyer (you) is 100% responsible for the fees. MARA is not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs.

Some of our most-loved items go quickly — when a product is available for pre-order, it means you’re reserving yours ahead of the next restock. If your order contains a pre-order item, your entire order will ship together once the pre-order item is back in stock. We aren’t able to split shipments at this time.

FINAL SALE POLICY

All pre-order purchases are final sale and not eligible for returns or exchanges, so please double-check your order before completing checkout. If you need assistance or have questions prior to purchasing, our team is always here to help.

Please reach out to orders@themarabeauty.com immediately if you would like to edit your order.

Subscriptions require a minimum of two deliveries before you are able to cancel. After your second shipment, you may cancel at any time.