Frequently Asked Questions
Is everything natural?
We’ve sourced the finest ingredients and are committed to using as many natural ingredients as possible. Our Algae + Moringa Universal Oil is 100% natural. At MARA, we also believe in science and use the best possible ingredients to give you clean, nontoxic formulas and amazing results. We like to remind our customers that natural doesn’t always mean it’s good for you and science doesn’t always equal bad.
What is the shelf life of your products?
Since our products are natural, our products have a shelf life of around one year. Keeping our products out of direct sunlight will keep them fresher longer!
When is the best time to apply the facial oil? Can I wear makeup over facial oil?
Anytime! It’s best to use our Algae + Moringa Universal Face Oil like you would use any moisturizer and apply after washing your face in the morning or night. Our Universal Face Oil is meant to be used in place of a cream moisturizer or in tandem with, so apply liberally! You can also apply it midday for added glow, or mix it in with your makeup for a beautiful, radiant finish.
Are your products vegan and cruelty free?
Yes, our Algae + Moringa Universal Face Oil is vegan and all MARA products are cruelty free.
Do you have a list of no no ingredients?
Yes, here is a full list of the ingredients we are formulated WITHOUT: Aluminum Chlorohydrate, Animal Fats/Oils/Musks, Animal Testing, Benzalkonium, Chloride, Benzophenone, Bisphenol A (BPA) , BHA, BHT, Butoxyethanol, Coal Tar Dyes, 1,4-Dioxane, Detergent, Drying alcohols, EDTA, Ethanolamines (MEA/DEA/TEA), Formaldehyde, Hydroquinone, Lead, Liquid Paraffin, Liquid Petrolatum, Methyl Cellosolve, Methylisothiazolinone, Methylchloroisothiazolinone, Mercury, Mercury Compounds, Mineral Oil, Oxybenzone, Parabens, Paraffin Oil, Perfumes, Phthalates, Polyethylene Glycol (PEGs), Polysorbates, Propanol, Resorcinol, Silicones, Sensitizing colorants, Silicones, Siloxanes, Sodium Laurel Sulfate (SLS), Synthetic Fragrance, Sulfates, Thimerosal, Toluene, Triclosan, Triclocarban
How soon can I expect my order?
For our complimentary ground shipping for continental US orders, please allow up to one week for your order to ship from our warehouse and another week for your order to arrive. If you can’t wait that long, we offer FedEx 2 Day and Overnight options priced by zipcode and weight.
For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
Are your products made in the U.S.?
Yes, all of our products are made in Los Angeles.
Shipping / Orders
Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. You will receive an email notification from us that contains tracking information once your order has been shipped.
If Customs charges occur please note that the buyer (you) is 100% responsible for the fees. MARA Beauty is not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs.
Order and Shipping Issues
If you have any problems with your order, please contact us so that we can make it right firstname.lastname@example.org. We want to make sure you’re happy and will try our hardest to resolve any issues.
MARA Beauty is not responsible for shipments shown as “delivered” in the tracking info. However, we will do our best to help you locate your package. If your building is not secure, we suggest requesting a required signature for delivery. Please contact our Support team to arrange as we do not include this cost or service with shipping.
Refunds / Exchanges
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to contact us at email@example.com at anytime if you are unhappy with your order.
In most cases, returns are processed as store-credit or exchange. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction, dissatisfaction of product performance, or damage/defect. In order to receive store-credit/refund, please reach out to us within 15 days of purchase. There must be 75% or more of the product left in the bottle in order to qualify.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.
For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.
MARA Beauty is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to MARA Beauty.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.